The Uniform Store Return Policy
For a PDF copy of this return policy, click here.
At The Uniform Store, we work hard to deliver quality and fashionable occupational uniforms, shoes and accessories from popular brands through a boutique shopping experience. We appreciate your interest in purchasing from us and we thank you for your business if you have already made a purchase. We hope you will be or are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for an exchange or refund. Please see below for more information on our return policy.
Return and Exchange Qualifications
Merchandise must be current, be/arrive undamaged and in new/un-used condition with all tags, manufacturer's packaging, documentation and any/all accessories to receive a full refund. Applicable discounts, specials received and restocking fees may apply. Refunds are provided only for online orders; in-store purchase returns will be processed via exchange or store credit.
The following items cannot be returned or exchanged:
- Items that have been worn, laundered, soiled, stained, or damaged due to normal wear and tear cannot be returned or exchanged.
- Clearance items or items marked “Final Sale”.
- Items that have been embroidered.
- Returned merchandise that has been washed and/or worn; or with any stains or odors such as smoke, perfume, pets, etc. will not be accepted.
- Damaged or defective items (e.g. manufacturing defect or embroidery error) can be returned for exchange, store credit or refund.
- We apologize, special orders processed are not returnable.
- Expedited shipping costs are not refundable.
All returns must either be postmarked or returned in person to our retail store within 30 days of the purchase date. To return an item by mail, please download the return form here. After completing the form, pack the item securely in a box, padded envelope, or other secure packaging and include your proof of purchase, return form, and mail your return the following address:
The Uniform Store
Attn: ECOMM Returns
10 Weems Lane
Winchester, VA 22601-3602
Please note, you will be responsible for any return shipping charges. We strongly recommend that you use a shipping method with tracking to ship your return. The Uniform Store cannot be held liable for any shipment damage incurred during transit; so we also recommend you understand and obtain insurance coverage for the shipment method of your choice. If the reason for return/exchange is a shipping error on the part of The Uniform Store or one of its affiliates you may qualify for a return shipping credit. If you feel that your return/exchange qualifies, please contact us via email or by phone at (540) 678-8711.
To return an item purchased online in person, please bring your item and receipt to our retail store during normal business hours. We will review your item and process a return using our Point of Sale system.
Refunds will be issued for online orders only using the same method as the original payment. Proof of purchase (receipt, packing slip or reference number) is required for all returns or exchanges. (Please note some card issuers can take up to one full billing cycle for refunds to post to your account).
All returns may be subject to a restocking fee.
Questions? Call or email during regular EST business hours.