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FREQUENTLY ASKED QUESTIONS (FAQs)

EMBROIDERY

Do you offer embroidery? Yes, we offer embroidery. The most popular locations for an embroidery are on the left and/or right chest of any solid colored scrub top, jacket, or lab coat (personalization and/or custom logo). For other types of embroidery requests, please reach out to us directly by calling or emailing us at one of our location and we will be happy to discuss other options with you.

How do I request embroidery online? For personalization, simply click Customize next to the product once in the Shopping Cart page and enter your desired information. After checkout, you can reply directly to the email address that your order receipt arrives from with your logo file(s). A member of our team will contact you to ensure your logo request is exactly what you want. After you approve your logo, all in-stock items on your order will be processed and shipped as soon as possible. Most embroidery requests take between 1 to 2 weeks to be processed and shipped.

What if I need help with my embroidery order? Please contact us directly at one of our retail store locations if you need assistance or have additional questions regarding embroidery.

SHIPPING & BACKORDERS

SHIPPING

What shipping methods are available to me? Free Shipping (2-7 business days) for orders over $99 and Flat Rate Shipping (2-7 business days) for orders under $99.

Can I select a preferred shipping method? Customers can select Free Shipping or Flat Rate Shipping during the checkout process based on the total order value in the shopping cart.

How much does Flat Rate Shipping cost? Flat Rate Shipping is $14.95.

Do you ship internationally? No, we do not currently ship internationally.

I only received half of my order - where's the rest? We will ship all in-stock items from our store location on the same or next business day. If your items ship from separate warehouses, you may receive multiple shipments, or part of your order could be on backorder.

I entered an incorrect shipping address on my order - can I change it? Please contact the store location that you purchased from using the contact details from your emailed order receipt or visit our Contact Us page to find store the details for each of our locations. If your order has not already begun processing, we can make an adjustment. If your order has shipped and you need to change the shipping address, you will need to contact the shipping carrier directly to ask if they can update the address.

BACKORDERS

Why is my item on backorder? Items are listed as backordered when they are currently out of stock in our warehouse. Once we receive these items, they will ship immediately.

How long will my backordered items take to ship? Unfortunately, we cannot always give a definitive date for when your item will ship. Please contact the store location that you purcahsed from directly to ask for more details.

Can I cancel my backordered item(s)? Backordered items can be cancelled by contacting the store location that the purchase was made from.

RETURNS

What is your return/exchange policy? Typically, and in most circumstances, we do not accept returns. We do offer items to be exchanged and we can provide store credit for items that you wish to return. Items must be unworn and unwashed with tags still on in order for the item(s) to be exchanged or returned for store credit. You may contact the store location that you made your purchase from or make the exchange in-store.

What if I lost my receipt? If you are unable to locate your receipt, a store associate can look up your order if it was purchased at one of our store locations. If you purchased online and are unable to find your confirmation email, please should be able to view your order history by signing into your account up in the top right corner of our website.

I received the wrong items - what should I do? If you received the wrong items in your shipment, please contact the store location that you made your purchase from in order to get further assistance.

How long do I have to make an exchange or return for store credit? You must return your items for store credit or make your exchange within 30 days of the date on your order receipt.

What if my product is defective? If you receive a defective item, please contact our us at the store location that you made your purchase from and we will be happy to assistance you.

Are there any items that I cannot return for store credit or exchange? We cannot accept any worn, washed, altered, or embroidered items.

Can I make a return for credit or exchange embroidered items? We cannot accept returns or exchanges of embroidered items.

How do I add or remove existing items from an order? If you would like to modify your order, please contact ususing the conatct details provided on your order receipt. If your order has not entered the processing stage, we can still make changes.

MY ACCOUNT & EMAIL PREFERENCES

How do I sign up for promotional emails? To receive our promotional emails and offers, please visit our home page and scroll down, find and click on the Fan Club image to be directed to our sign-up page.

How do I unsubscribe from promotional emails? The unsubscribe link is located at the bottom of our emails.

How do I create an account? Customers can create a free account by clicking Sign-In at the top right of our website and from that page you can create a new account, or link to an existing account.

What if I forget my password? If you forget your password, please click Sign-In at the top right corner of our website and click Forgot your Password. Then follow the prompts to reset your password.

FAN CLUB REWARDS

What is Fan Club Rewards? Fan Club Rewards is our Loyalty Program. Earn one point for every dollar spent. 250 points equals $20, 500 points equals $40, 750 points equals $60, and 1000 points equals $80 in rewards value that can be applied to future purchases to save you money. If signed up, website orders and in-store orders can both earn rewards points. Points are currently only redeemable on purchases made in-store.

How do I sign up? On our home page, scroll to find the Fan Club image, click the image and fill in the required information on the sign-up page. To sign-up in-store, ask a store associate for help getting signed up.

Does it cost anything to begin earning points? Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

How do I redeem my points? Exchanging your points for great rewards couldn't be easier! Simply visit us in-store and have our store associate apply your rewards at checkout.

GROUP ORDERING

How do I place a group order? First, provide us with your information using the link at the bottom of our Group Orders page. Then we'll reach out to you to help you get your order placed.

Can I order for my group online? Yes, we can set your group up with a customized group ordering page. We can also set your group of to be able to make purchases in-store as well.

Is there a minimum for group orders? There is no minimum for Group Ordering.

Can I get all of my group order items embroidered? Yes, in most circumstances we can add embroidery to solid colored tops, jackets, and lab coats.

What if I want someone from your team to contact me? Please fill out your information at the bottom of our Group Order page, and a member of our team will reach out to you.

Are custom logo and personalization available on group orders? Yes, custom logos and personalization are available for Group Orders.

Why should I group order from you? Group ordering will help make sure your team looks great while getting the your group the best discount available.

What are the perks of group ordering? To learn more about our Group Ordering from us, visit our Group Orders page.

How much does embroidery for team orders cost? Embroidery costs can vary depending on your needs. Our team will work with you to help determine the best options for your group.

How big does my group need to be? No group is too big or too small! We are happy to work with your group to find the best fit for your needs.

What if we need several different uniforms? We offer a variety of products, and can customize your selection and options to best meet your needs.

Looking for a specific item and don't see it on our website? Give us a call or send an email and we will be happy to look for the items you need.

What if we don't know the sizes or specific styles we want? Depending on the size of your group and your proximity to one of our locations, we do offer on-site sizings. We will bring size runs of the styles you are interested in to your office, allow each associate the chance to try-on the selected items, and then place an order for your group. If you have a very small team, reach out to us and we can discuss options with you by phone or email.

Do you offer embroidery or screen printing? Yes! We offer both embroidery and screen printing.

How do we receive our items after we have placed our order? It takes approximately 2-3 weeks for orders to be fulfilled and orders are then either shipped to the address you have provided, hand delivered at your location if you are near one of our store, or you can pick up your orders in-store.

GENERAL HELP

Need help? Contact us at via Facebook, or use our Contact Us page to find additional ways to reach out to us.

Can I place an order over the phone? In addition to our website, you may also place your order by phone. Visit our Contact Us page to find the phone number for each of our location, then you can call us anytime during business hours, or leave a message on our answering machine and we'll get back with you on the next business day.

Who do I contact if I have questions about my order? Please reach out to us directly using the store information on your order confirmation email, of visit the Contact Us page to find the same details.

I never got a confirmation email, how do I know if my order went through? Be sure to check your email’s Spam folder to see if your order confirmation was accidentally delivered there. If you still need further assistance, you can confirm your order by calling or emailing us using our contact details on our Contact Us page.

Can I update my order after it has already been placed? You are always able to update or modify your order within one hour of order placement. After one hour, we will do our best to make any changes you request.

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